Shipping

Shipping costs

UK Delivery

Royal Mail 48 (Untracked) or Evri (Tracked) - 2-3 working days
£3 on orders under £20
FREE on all orders over £20

Delivery timeframes are estimates and orders can sometimes take longer. If you require an order by a certain date, please contact us before you place the order and we may be able to send via another service.

Occasionally we may need to change carrier from the one you have chosen, however aim to use the one you select where we can.

International Delivery

Delivery times vary from country to country.

Additional import duties and/or VAT may apply depending on order value, please check your nation's rules before ordering.

Irish customers note that our products do not originate in the UK, as they are manufactured mainly in China.

Europe
£10 - Royal Mail International Tracked - More info

North America, Australia & New Zealand
£20 - Royal Mail International Tracked - More info

Greener Packaging

We use cardboard packaging made from recycled and recyclable materials, along with paper based padding materials on larger orders. If we use bubble wrap it is typically reused bubble wrap from our suppliers, although we are working to reduce this.

We pack small pieces into glassine paper bags, to protect them from falling out if the outer packaging gets damaged during shipping. Occasionally we use reusable plastic bags however we try to keep these bags to a minimum, so we may combine multiple items into one bag.

By using Royal Mail we already use one of the greenest delivery companies in the UK. We also use Shopify's Planet program as well to help to make amends for the delivery impact.

We are always looking at ways to improve this as well as we grow.

Delivery problems

If you have not received your item after 15 days, please contact us:-
info@tabletopsupply.co.uk

If we cannot deliver the item within 30 days of your order, we will contact you about your order to either cancel and/or refund the order.

We cannot be held responsible for any delays or additional costs caused as a result of additional import taxes or customs handling. When ordering from outside the UK.

If you report your order as not received we reserve the right to start an investigation with our delivery and fulfilment partners before we consider the item as lost. We also reserve the right to send a replacement item instead of a refund.

We will consider an item delivered when it arrives at the address you supply to us, please check that the address you provide is correct at time of purchase.

Orders that come back to us due to addressing issues or have been not been collected from postal depot/office, may be subject to a redelivery fee.

Carbon-neutral shipping with Shopify Planet
Carbon-neutral shipping on all orders
234kg
shipping emissions removed
That's like...
598
miles driven by an average gasoline-powered car
We fund innovations in...
Direct Air Capture
Bio Oil
Mineralization
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